Refund policy
At INGIFTED., every piece is made to order and personalised specifically for you. Because of the custom nature of our products, we follow a limited returns policy as outlined below.
No Returns or Exchanges
Since each product is engraved with your unique details — name, number plate, pet name or custom text — we are unable to accept returns or exchanges due to change of mind or incorrect information entered at checkout. Please double check all engraving details before placing your order.
Damaged or Defective Products
If your product arrives damaged, defective, or with an engraving error on our part, we will replace or refund it at no extra cost. To raise a claim:
- Contact us within 48 hours of delivery
- Email us at ingifted.tinyart@gmail.com or WhatsApp us at 9890064900
- Include your order number and clear photos of the damage or defect
Claims raised after 48 hours of delivery will not be entertained.
Incorrect Information
If a customer provides incorrect engraving details at checkout, INGIFTED. will not be held responsible for the error. A remake will be charged at full product price.
Refund Processing
Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping Damage
If your order arrives damaged due to shipping, please retain the original packaging and contact us immediately with photos. We will file a claim with the courier and arrange a replacement.